Return and Refund Policy
Thank you for shopping at our Official Online Store(KaleaDiytoys.com)! We are committed to providing you with high-quality products and services. If for any reason you are not satisfied with your purchase, we are happy to assist with returns or exchanges.
Orders can be cancelled and refunded prior to shipping; orders cannot be cancelled more than 24 hours after they are placed.
Conditions Under Which You Bear Return Shipping Costs
- Change of mind
- Doesn’t fit
- No longer needed
- Ordered the wrong item
If the return or exchange is due to the above reasons, the returned items must be unused/in good condition, with original packaging. We do not accept returns of used, damaged, or altered items.
Product Quality Issues: If you find product quality issues (damage, incomplete, etc.) or receive the wrong item due to our error, please contact us immediately with clear pictures of the issue. We will resolve it after inspection. Do not discard the plastic bag and packaging before the issue is resolved. If the item needs to be returned, we will arrange and cover the return shipping cost.
To expedite the process, please include your order number and clear pictures or videos highlighting the issue when contacting us. Thank you for your cooperation.
Proper Return and Exchange Process:
1. Before returning or exchanging, please contact us via email at lisaliu86888@gmail.com with:
- Your order number
- Proof of purchase
- Items to be returned or exchanged
- Reason for return or exchange
- Attached photos or videos showing the original condition of items, including packaging and tags
2. We will provide you with a new return address. Please do not send the bag to the address on the package.
3. Ensure the returned items are carefully and properly packed to avoid damage during return shipping.
4. Hand your package to the carrier. After sending the package to the address provided via email, please provide the tracking number and website for tracking purposes.
5. We receive your return package:
If you choose a return: We will inspect the package for completeness and process the refund based on the return conditions. Refunds will be credited to your account within 1-3 business days.
If you choose an exchange: If the package inspection shows the item is resaleable, we will arrange shipment for the replacement as soon as possible.
Note: This policy only applies to orders placed on our Official Online Store (KaleaDiytoys.com). Thank you for choosing KaleaDiytoys. If you have any other questions, please contact us via lisaliu86888@gmail.com , and we will respond as soon as possible.